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CANCELLATION POLICY
Full refund for cancellations up to 30 days before check-in.
If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking.
After that, 50% refund up to 7 days before check-in.
No refund within 7 days of start of reservation.
TERMS AND CONDITIONS
By entering into an Agreement to rent The Malt House at The White Hart, you agree to accept the following Terms and Conditions:
General
- You are entitled to occupy the Property for holiday use only and this Agreement will not give you any security of tenure under the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy.
- You agree that this Agreement is not an assured tenancy and that no periodic tenancy will start at the end of the Letting Period. As a holiday letting this Agreement is excluded for the purposes of the Protection from Eviction Action 1977.
- If the Rent is unpaid for more than 10 days after it is due (whether demanded or not) or there is a breach of any of your obligations under this Agreement then we may get possession of the Property and this Agreement will end (but without prejudice to any of our other rights and remedies in respect of any outstanding obligations on your part). This clause does not affect your statutory rights.
- Only persons in your party are allowed to use or stay in the Property. If you are expecting overnight visitors, you must inform us. You and your party must not exceed at any time the number of sleeping places. Our representatives or us have a right at all times to refuse access to the Property for people who are not members of the party.
- In the event of damage or destruction of the Property by any of the risks insured against by us, you will not be required to pay the Rent to the extent that the use and enjoyment of the Property is stopped and you will not be required to perform your obligations as to the state and condition of the Property to the extent of and so long a there prevails such damage or destruction (except to the extent that the insurance is prejudiced by any act or default of you).
- All references to the singular include the plural and vice versa and any obligations or liabilities of more than one person shall be joint and several and an obligation on the part of a party shall include an obligation not to allow or permit the breach of that obligation.
Your Obligations
- You agree with us to:
a) pay the Rent at the times and in the way set out in the Agreement;
b) keep the Property in a good and clean condition;
c) replace, repair or clean any items(s) which are broken or damaged during the Letting Period;
d) keep noise from becoming too loud to disturb any any neighbours;
e) give the Property back at the end of the Letting Period in the same clean state and condition it was in the beginning of the Letting Period (reasonable wear and tear and damage by insured risks excluded);
f) Allow us or anyone with our written permission to enter the Property at reasonable times of day to check its condition and state of repair, and carry out any necessary repairs and gas inspections, provided we have given you reasonable notice (except in an emergency;
g) make sure that your personal belongings are insured. We will not accept any liability for theft of, loss of or damage to personal belongings;
h) give a forwarding address when the Letting Period ends;
i) before leaving remove all rubbish and all personal items from the Property.
- You agree with us not to:
- Damage, make any alterations, changes or additions to the inside or outside of the Property.
- Damage the Property or any of the contents, and furniture.
- Do or omit to do anything on or at the Property which may be or become a nuisance or annoyance to any other occupiers of the Property or cause an increase in the premium.
- Without our written consent keep or allow any pet of any kind or animal at the Property. If any pets are allowed they must be kept under strict control and on a lead at all times. Pets must not be left alone at the Property. You are responsible for all damage and any extra cleaning caused by the pet(s), and are responsible for cleaning all pet refuse.
- Use or occupy the Property in any way other than as a private holiday residence for a maximum of four people; and
- Assign, sublet, charge or part with or share possession of occupation of the Property or any part of it.
Our Obligations
9. Subject to you paying the Rent and performing your obligations under this Agreement, you may peaceably hold and enjoy the Property during the Letting Period without interruption from us or any person rightfully claiming under or in trust for us.
10. We will insure the Property and the contents of the Property which belong to us, as listed on the Inventory. If requested we will give you a copy of the insurance policy.
General
11. Any notice or other document must be served on the Holiday Guest or the Owner during the Agreement by first class post at the address of the receiving party given in the Agreement, unless the party has notified the other of a different address at which notices are to be served. Notices are deemed served the day after posting.
12. A person who is not a party to this Agreement cannot enforce any of its terms.
13. This Agreement shall be governed by and interpreted accordingly to the law of and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts.
PRIVACY POLICY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and the General Data Protection Regulations 2018 (GDPR).
We collect information about you for two reasons: firstly, to provide you with information where you have given your consent (e.g. signing up for offers, newsletters and marketing), and secondly, in order to process your booking or to deal with a query you have asked us to answer.
After your booking has been completed, we will not e-mail you in the future unless you have given us your consent to do so.
If you would like to be contacted with occasional newsletters, special offers and a request to leave a review, please tick the consent box when you book or register on the site. We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.
You have the right to request that your data be deleted.
We do not store credit card details.
In any on-line checkout procedure, we have no access to your credit or debit card numbers. In the case of telephone orders, any paper records of credit or debit card numbers are safely destroyed immediately after electronic verification.
The personal information that we hold is held securely on servers in the UK in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.